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Search results for “airport touchpoint”
Thriving as a retailer is about apt “mindset”, not an issue of tech
06/11/2017
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8:37:44 AM
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The key to Chinese airlines' full retailing platform is to know customers and meet their end to end travel needs rather than just to carry passengers from point to point.
The naked truth about trust, hotels and Airbnb
11/02/2015
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10:50:27 PM
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There’s no denying there has to be a high level of trust in the guest-hotel relationship. but a survey, Americans’ trust in each other has diminished. Article by Tnooz.
Personalisation – it’s about embracing smartness
10/11/2015
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10:25:59 PM
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How are travel companies trying to be smarter with personalisation? We learn from Dave O’Flanagan, co-founder and CEO of Boxever.
Merchandising opportunity awaits for Chinese carriers
09/02/2015
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6:03:46 PM
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Airlines in China need to strengthen their selling capabilities, and this shouldn’t stop at refining only direct channels.
WeChat for room bookings isn’t just about revenue, experience counts too
08/05/2015
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10:57:01 PM
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Rather than focusing on too many sales promotion messages on WeChat, hotel companies need to find ways to augment their customer experience program goals.
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